​PRIVACY AND COOKIES

Effective date: October 3, 2026

Welcome!

Your privacy is important to us. This policy explains how we collect, use, disclose and protect your information when you visit our website or use our services. The information requested, how it is used and the consent required are specified according to the process involved.

 

1. Information we collect

We may collect the following types of information:

• Personal information: your first name, last name, email address and the content of your message when you use the contact form. Other contact information may be requested when booking or receiving support.

• Payment information: the information needed for billing when a paid service is booked. The contact form does not ask for any banking information.

• Health information: information you choose to share with us that is relevant to your yoga, meditation, sound therapy or naturopathy sessions.

• Usage data: information collected automatically when you visit our website, such as your IP address, browser type and pages viewed.

 

2. Use of your information

We use the information collected to:

• Provide, improve and personalize our services.

• Schedule and manage yoga, sound therapy, naturopathy and meditation appointments.

• Respond to questions and customer service requests.

• Process payments securely.

• Send news, newsletters or promotional material with your consent.

• Meet our legal obligations.

 

3. Disclosure of your information

We do not sell, trade or rent your personal information. We may disclose it in the following cases:

• Service providers: to Wix for website hosting and form processing, and to the providers needed to manage appointments, emails or payments, depending on the service used.

• Legal obligations: to comply with applicable laws, including Québec’s Act respecting the protection of personal information in the private sector.

• Consent: with your explicit consent.

 

4. Data security

We implement appropriate security measures to protect your personal information against unauthorized access, modification or disclosure. Despite our efforts, no online data transmission or storage can be guaranteed to be completely secure.

 

5. Your rights and choices

As a user in Canada, you have the following rights regarding your information:

• Access your personal information, correct it or request its deletion.

• Withdraw your consent to certain types of data processing.

• File a complaint with the Commission d’accès à l’information du Québec if you believe your rights have been violated.

 

To exercise your rights, email us at info@vivasvan.ca.

 

6. Cookies

Our website uses cookies and similar technologies to improve the user experience and analyse website performance.

Cookies are small text files saved on your device. They help us recognize you and improve how the website works. They include:

• Essential cookies: necessary for the website to function properly.

• Performance cookies: collect information about how the website is used to improve its performance.

• Functional cookies: enable additional features and personalization.

• Marketing cookies: track browsing habits to display tailored advertisements.

You can manage or disable cookies in your browser settings. However, disabling certain cookies may affect how the website functions.

 

7. Links to third-party websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices or their content. We encourage you to review their privacy policies.

 

8. Protection of children’s information

Our services may accommodate a minor with written authorization from their parent or guardian, in accordance with the terms of use. Only the information needed to support them is requested, with the consent required according to their age and applicable laws.

 

9. Changes to the policy

We may update this policy from time to time to reflect changes in our practices, legal requirements, market conditions or other factors. Changes will be posted on this page with a new effective date. We encourage you to review this page regularly.

 

10. Contact us

If you have questions about this policy or would like to exercise your rights, contact Vanessa Théroux, founder of Institut Vivasvan, at info@vivasvan.ca or through the “Contact us” section of the website.

Thank you for trusting us on your journey towards well-being.